Attending the user experience workshop at SAP, they dwell on a particular project with the problem on designing 'gap' applications. I will be blogging about it on twitter and deeper reflections will be posted here.
Not being an enterprise software doesn't help. Empathy is harder to come.Software is meant to be sold - hence its about customers and not users.
These problems although abstract are very technical in nature consisting of repetitive tasks , using alternate technologies [ leading to my fav topic of uninteded usage], redundant usage, application incapabilities and a lack of cross-system intergration. The nature of the information worker and information workplace needs a deeper people centered understanding.
This workshop will be twittered and blogged about emphatically.
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